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Experience

Home Office Facility Management Assurance

An independent helpdesk and computer‐assisted facility solution


Client:
Home Office

Location:
UK

Year:

2016

Project Details

The contract award is to provide an independent helpdesk and computer‐assisted facility solution that adds confidence that all data‐feeds related to the performance of the facility management contractors are assured and provided by an independent third party.

  • Managing a 24/7 helpdesk and all reactive work orders
  • Providing and managing a Computer Aided Facilities Management System
  • Performance monitoring of the supply chain
  • Providing management information and reporting
  • Provision for support services to border control points at ports and airports

Project Highlights

  • Managing planned and reactive tasks for 400 properties across the UK, as well as facilities in Belgium and France, and 450,000 square meters of office
  • The first call off contract under the Crown Commercial Services FM Assurance Framework
  • Real-time data interface between systems to improve efficiency and accuracy — a single source of truth of assets and supplier performance
  • Main mobilization activities delivered within six weeks
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